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Terms of Service

Last Updated: April 1, 2026 | Version 1.0

1. Introduction

Welcome to Invoco Restaurant POS ("Invoco," "we," "us," or "our"). These Terms of Service ("Terms") govern your access to and use of our cloud-based point-of-sale and QR ordering system (the "Service"), available at https://pos.invoco.org.

By creating an account, subscribing to our Service, or using any part of the platform, you ("you," "Restaurant," or "Subscriber") agree to be bound by these Terms. If you do not agree, do not use the Service.

2. Definitions

  • "Service" means the Invoco Restaurant POS software, including web application, QR ordering system, kitchen display, staff management, payment processing integration, and related features.
  • "Restaurant" means the business entity subscribing to the Service.
  • "Staff" means employees, contractors, or agents authorized by the Restaurant to use the Service.
  • "Customer" means end-users who place orders via QR codes or interact with the Service.
  • "Subscription" means the paid plan selected by the Restaurant (monthly or annual).
  • "Account" means the Restaurant's access credentials and associated data within the Service.

3. Eligibility

3.1 Business Entity Requirement

You must be:

  • A registered business entity in Singapore with a valid Unique Entity Number (UEN), OR
  • A sole proprietor with a valid business registration

3.2 Authorized Representative

The person creating the Account must have authority to bind the Restaurant to these Terms.

3.3 Age Requirement

You must be at least 18 years old to create an Account. Staff members under 18 may use the Service under the Restaurant's supervision.

3.4 Compliance

Your use of the Service must comply with:

  • Singapore Food Agency regulations (if serving food)
  • Employment Act (for staff management features)
  • Goods and Services Tax Act (if GST-registered)
  • All applicable local, state, and national laws

4. Account Registration and Security

4.1 Account Creation

To use the Service, you must:

  1. Provide accurate business information (name, address, contact details)
  2. Select a Subscription plan
  3. Provide valid payment information
  4. Accept these Terms and our Privacy Policy

4.2 Account Security

You are responsible for:

  • Maintaining the confidentiality of your Account credentials
  • All activities that occur under your Account
  • Staff PIN security and management
  • Notifying us immediately of any unauthorized access

4.3 Account Information

You must:

  • Keep your Account information accurate and up-to-date
  • Notify us within 7 days of any business registration changes
  • Provide valid GST registration details if applicable

5. Subscription Plans and Billing

5.1 Subscription Types

We offer:

  • Monthly Subscription: Billed monthly in advance
  • Annual Subscription: Billed annually in advance (discounted rate)

5.2 Fees

  • Subscription fees are stated on our website and in your Account dashboard
  • All fees are in Singapore Dollars (SGD) unless otherwise stated
  • Fees are exclusive of GST (if applicable)

5.3 Payment

  • Payment is processed via Stripe
  • You authorize us to charge your payment method on file
  • Failed payments may result in Service suspension
  • You are responsible for all payment processor fees, chargebacks, and disputes

5.4 Price Changes

  • We may change Subscription fees with 30 days' notice
  • Price changes do not affect your current billing cycle
  • Continued use after the notice period constitutes acceptance

5.5 Late Payment

  • Accounts with unpaid invoices >14 days may be suspended
  • A late payment fee of SGD $25 or 5% of the outstanding amount (whichever is greater) may be charged
  • Access is restored upon full payment

6. Refund Policy

Our Refund Policy is incorporated into these Terms by reference. Please review it at /refund-policy.

Summary:

  • 14-day money-back guarantee for first-time subscribers
  • Pro-rata refunds for annual plans (conditions apply)
  • No refunds after significant service usage (see Refund Policy)

7. Service Usage and Restrictions

7.1 Permitted Use

You may use the Service to:

  • Manage restaurant operations (orders, payments, inventory)
  • Enable Staff access for POS and kitchen display
  • Allow Customers to order via QR codes
  • Generate reports and analytics
  • Integrate with Stripe for payment processing

7.2 Prohibited Use

You may NOT:

  • Resell, sublicense, or redistribute the Service
  • Use the Service for illegal activities
  • Reverse engineer, decompile, or attempt to extract source code
  • Use the Service to process payments for non-Restaurant transactions
  • Circumvent payment processing or evade transaction fees
  • Upload malicious code, viruses, or harmful content
  • Access other Restaurants' data or Accounts
  • Use automated bots or scrapers without permission
  • Violate our Acceptable Use Policy

7.3 Service Availability

  • We strive for 99.9% uptime but do not guarantee uninterrupted access
  • Scheduled maintenance will be announced 48 hours in advance
  • We are not liable for downtime due to circumstances beyond our control

8. Data Ownership and Privacy

8.1 Your Data

  • You retain all ownership rights to your business data, menu content, and customer information ("Your Data")
  • You grant us a license to use Your Data solely to provide the Service
  • You represent that you have all necessary rights and consents to provide Your Data to us

8.2 Our Data

  • We own all intellectual property in the Service, including software, designs, and branding
  • You may not copy, modify, or create derivative works of the Service

8.3 Privacy

  • Our collection and use of personal data is governed by our Privacy Policy
  • You are responsible for obtaining consent from Staff and Customers as required by PDPA
  • You must comply with PDPA when using customer data collected via the Service

8.4 Data Retention

  • Your Data is retained for the duration of your Subscription
  • After termination, data is retained for 30 days then permanently deleted
  • Financial records may be retained for 7 years per IRAS requirements

8.5 Data Export

  • You may export Your Data at any time via the dashboard
  • Upon termination, you have 30 days to export data before deletion

9. Payment Processing

9.1 Stripe Integration

  • Customer payments are processed via Stripe Connect
  • You must create a Stripe Connected Account and accept Stripe's terms
  • We act as a facilitator; Stripe is the payment processor

9.2 Transaction Fees

  • Stripe transaction fees apply per their pricing
  • We do not charge additional payment processing fees
  • You are responsible for all chargebacks and disputes

9.3 Payouts

  • Funds are transferred to your Stripe account per your payout schedule
  • We do not hold or process customer funds directly

10. Intellectual Property

10.1 Service IP

Invoco owns all rights, title, and interest in:

  • The Service software and infrastructure
  • Invoco trademarks, logos, and branding
  • Documentation, training materials, and support content

10.2 Feedback

Any feedback, suggestions, or ideas you provide become our property and may be used without compensation or attribution.

11. Termination

11.1 By You

  • You may cancel your Subscription at any time via your Account dashboard
  • Cancellation takes effect at the end of the current billing period
  • No refunds for partial months/years except as stated in our Refund Policy

11.2 By Us

We may suspend or terminate your Account if:

  • You breach these Terms
  • Your payment fails and remains unpaid >30 days
  • You engage in fraudulent or illegal activity
  • You violate our Acceptable Use Policy
  • Required by law or regulatory authority

11.3 Effect of Termination

Upon termination:

  • Your access to the Service is immediately revoked
  • You must cease using the Service
  • Your Data is retained for 30 days then deleted
  • Outstanding fees remain due and payable

12. Warranties and Disclaimers

12.1 Your Warranties

You represent and warrant that:

  • You have authority to enter into these Terms
  • Your use of the Service complies with all applicable laws
  • Your menu content and business practices comply with Singapore Food Agency regulations
  • You have obtained all necessary licenses and permits

12.2 Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE."

WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING:

  • MERCHANTABILITY
  • FITNESS FOR A PARTICULAR PURPOSE
  • NON-INFRINGEMENT
  • ACCURACY, RELIABILITY, OR QUALITY

WE DO NOT WARRANT:

  • Uninterrupted or error-free operation
  • Security against unauthorized access
  • Compatibility with all devices or browsers

13. Limitation of Liability

13.1 Exclusion of Damages

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

WE ARE NOT LIABLE FOR:

  • INDIRECT, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES
  • LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL
  • BUSINESS INTERRUPTION
  • COST OF SUBSTITUTE SERVICES

EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

13.2 Liability Cap

OUR TOTAL LIABILITY FOR ALL CLAIMS RELATED TO THE SERVICE SHALL NOT EXCEED THE LESSER OF:

  • SGD $1,000, OR
  • THE AMOUNT YOU PAID US IN THE 12 MONTHS PRECEDING THE CLAIM

13.3 Singapore Law

The above limitations apply to the fullest extent permitted under Singapore law. Nothing in these Terms excludes liability for fraud, gross negligence, or death/personal injury caused by our negligence.

14. Indemnification

You agree to indemnify and hold harmless Invoco, its affiliates, and its employees from any claims, damages, losses, or expenses (including legal fees) arising from:

  • Your breach of these Terms
  • Your violation of any law or regulation
  • Your menu content or business practices
  • Customer disputes related to your Restaurant
  • Your Staff's misuse of the Service

15. Dispute Resolution

15.1 Governing Law

These Terms are governed by the laws of Singapore, without regard to conflict of law principles.

15.2 Informal Resolution

Before initiating formal proceedings, you agree to contact us at [email protected] to attempt informal resolution.

15.3 Arbitration

If informal resolution fails, disputes shall be resolved by binding arbitration under the Singapore International Arbitration Centre (SIAC) Rules.

Arbitration terms:

  • Seat: Singapore
  • Language: English
  • Number of arbitrators: One (1)
  • Each party bears its own costs

15.4 Exceptions

Either party may seek injunctive relief in Singapore courts for:

  • Intellectual property infringement
  • Breach of confidentiality
  • Violation of Acceptable Use Policy

15.5 Class Action Waiver

YOU AGREE TO BRING CLAIMS ONLY IN YOUR INDIVIDUAL CAPACITY AND NOT AS PART OF A CLASS ACTION.

16. General Provisions

16.1 Entire Agreement

These Terms, together with our Privacy Policy, Cookie Policy, Refund Policy, Acceptable Use Policy, and Menu Content Policy, constitute the entire agreement between you and Invoco.

16.2 Amendments

We may update these Terms at any time by posting the revised version at /terms with a new "Last Updated" date. Material changes will be notified via email 30 days in advance. Continued use constitutes acceptance.

16.3 Severability

If any provision is found invalid or unenforceable, the remaining provisions remain in full effect.

16.4 Waiver

Our failure to enforce any right or provision does not constitute a waiver of that right.

16.5 Assignment

You may not assign or transfer these Terms without our written consent. We may assign these Terms without restriction.

16.6 Force Majeure

We are not liable for delays or failures due to circumstances beyond our reasonable control (natural disasters, strikes, pandemics, government actions, etc.).

16.7 Notices

Legal notices must be sent to:

16.8 Survival

Sections that by their nature should survive termination (including data ownership, intellectual property, limitation of liability, dispute resolution) remain in effect.

17. Contact Information

For questions about these Terms, contact: